How to Contact SHEIN Customer Service: Free Guide step by step

SHEIN is one of the renowned and widely shopped e-commerce B2C brands. It offers a variety of collections for both men and women and also available for kids. It also has an extensive range of beautiful accessories for all. SHEIN is present globally and has offices in more than 220 countries.

SHEIN is having all of the things needed by a fashion and trend lover in a single place, you will get whatever kind of style you want in just a single click.

SHEIN never fails to amaze its customer by trending and fresh collections. You can get anything delivered to your doorstep in very little time and affordable price.SHEIN is the only platform that has gained a lot of popularity and good reviews Within a few months of launch.

Contact Shein Customer Service Step By Step

Shein Customer Service is one of the best shein customer services that you will get amongst all the online portals present online. SHEIN fulfills all of your fashion needs and keeps you updated with the trend. The shein customer care executive actively resolves all of your queries as soon as possible.

There are several options present on SHEIN to file a query or complaint or to free contact shein customer care.

Contact Shein Customer Service
Contact Shein Customer Service

However, the SHEIN customer service number is not available on the official website of shein and in case the given options to contact shein does not work then the only option left with you is to contact shein customer service through shein customer service number USA.

SHEIN is having the easy and simple return and refund shein customer care service through which you can return or exchange the purchased item, if it is not of your size or have defects and etc. Must remember that shein does not exchange or return undergarments, swimwear or worn items as well as the item that is not purchased from shein.

SHEIN customer care contact number always helps the customer efficiently.

SHEIN services are always up to the mark and never disappoint any of its customers, in case if any customer gets some issues and defect in the ordered item or have queries regarding the order then they can contact shein customer service.

shein Return Policy Number
shein Return Policy Number

You can register your complaint by calling on the Shein Customer Care Toll-Free Number and get your issue resolved as soon as possible Contact SHEIN customer care service on the toll-free number 1-843-314-4464.

Frequently Asked Questions About SHEIN Customer Services

How Do I Complain To Shein?

SHEIN provides you with the best of services but in case you are dissatisfied with the service then you can visit the SHEIN website to register your complaints. You just have to open your SHEIN app or go to the SHEIN’s website and then in the shein customer service section.

Then you will get three different options to contact shein customer service.
Ticket submission:
In this, you can submit your complaint using the ticket and then shein customer care will contact you after receiving it.
Live Chat: Using the live chat option, you can chat with the shein customer care executive live and get your queries and answer just within fractions of seconds. You can use this service from anywhere at any time.
Toll-free shein customer service number: In case the aforementioned options won’t work, then you can use the Shein Customer Service number to call the customer care representative and get your queries resolved.

How do I Get a Refund from Shein?

Well, SHEIN is not having any kind of problem with any of its products and serves you with premium quality thins. However, if any kind of the wrong item or defective item has been delivered to you, then you can raise complaints and free contact shein customer care service to know about the procedure of refund.

You can return the item within just 40 days from the day of delivery of the item.

You have to follow the same procedure as you do for other sites like go to order and cancel the item (if there are many items you can also cancel the item in bulk one by one).

  • Now first you have to log in to your shein account.
  • Then go to the “My Orders” section and find your order.
  • Click on the item you want to return, then mention your reason and then submit it.
  • Choose the mailing method, you can choose from the self-sending or pick up option.
  • The logistics company will contact you as soon as they will get the information, please wait for the courier to pick up your order.
  • They will confirm the package refunds and returns within 7 working days and then you will get the refund in your original payment account or the wallet.

What is Shein Return Policy?

It is very well known that, if a customer is dissatisfied with the purchased item then Shein will gladly consider returns if they are postmarked within 15 days of the delivery date. The procedure has become extremely simple:

Returns are allowed for a maximum of 45 days. Return packages must be sent back and postmarked within 45 days of the purchase date. After 45 days from the date of purchase, no refunds will be accepted.

  • For any order, shipping is free on your first return. You must use the shipping label we provide, then return and postmark the package within 45 days of the purchase date.
  • If you’ve already returned products from your order but want to return more, you must do so within 45 days of the purchase date. There are two ways:
  • You will pay a $ 7.99 shipping fee with the shipping label issued by shein, which will be deducted from your refund.
  • You are free to choose your own shipping method and rate.

Return conditions:

  • Returns must be received within 15 days of the delivery date.
  • Orders must be shipped, and the recipient’s address must be located in India.
  • If you receive a damaged or faulty item, please contact shein customer service using the receipt.
  • Bodysuits, swimwear, lingerie, underwear, event & party supplies, DIY supplies, pet supplies, jewelry,  makeup, and accessories (except scarves, bags, and other small accessories)
  • All items in bundling promotion are not eligible for partial cancels, exchanges, or returns.
  • Free gifts and items with non-returnable tags are not returnable.
  • Free presents, as well as items marked “non-returnable,” “flash sale,” or “promotion item cannot be returned,” cannot be returned or exchanged.
  • Items must be returned in their original packaging and in unused condition. Returns that have been worn, damaged, washed, or altered in any way will not be accepted.
  • SHEIN does not return or send back the non-shein products.

Why does Shein Say Payment Failure?

SHEIN accepts a variety of payment methods. If you’re having trouble paying by credit card or some other means, first double-check that the information you’ve provided is right. Check that all of the information on your card is right, including the expiration date, cardholder name, security code on the back, and billing address.

Don’t forget to double-check whether you’ve hit your card’s limit or if your bank is currently reviewing the transaction. If your payment is still declined, SHEIN will recommend that you try a different card or payment form.

If the above steps fail, contact your bank or send a ticket with as much information as possible, including the error messages. In order for SHEIN to be able to help you.

Where do I Find my Return Label on SheIn?

To find the Shine Return label you just need to follow a few simple steps:

  • First, you need to Sign in to your SHEIN account.
  • Then click on My Orders, then select the “Return Item” button.
  • Select the thing you need to return and then submit the reason for the refund.
  • Then choose the mailing method from self-sending or pick-up service and select the pick-up address.
  • Then the shein customer care executive will revert you immediately, then wait for the courier to pick up the item.
  • You will get the status of the return and refund within 7 working days. You will get the refund to your Shein wallet or to your original payment account.

What Payment Methods does Shein Accept?

Visa, MasterCard, Maestro, American Express, Discover Network, and Diners Club, as well as Paypal, Afterpay, and Klarna, are all accepted. SHEIN accepts the above payment types as well as credit and debit cards.

Only after placing an order with PayPal, you will be directed to the PayPal checkout page, where you will have to confirm your payment by logging in with your PayPal username and password. You can have it now and pay for it over four equal payments, every two weeks, with Afterpay. If you pay on time, there is no interest and no fees.

Klarna allows you to pay in four equal installments.

At checkout, you can also add coupons and bonus points to your order. Click “apply” after entering your coupon code and SHEIN Points, and the discount will be applied to your order total automatically.

What is Shein Shipping Insurance

SHEIN shipping insurance is one of the most popular options available. It offers customers transportation and shipping cover insurance for up to 2.9 dollars. You may use this to return an object without incurring any fees. At, you can search for and purchase delivery security.

To take advantage of this, simply log into your Shein account, then check the shipping options when placing an order, where you can find the shipping insurance details and take advantage of the benefits.

For further information, you can go through the official website of SHEIN.

Why is my Shein Payment Not Working

Shein could refuse your payment for a variety of reasons. First, check to see if you’ve entered any incorrect details. If the credit limit on your card has been reached. If the balance on your debit card is poor. You must double-check that all of the entered information is right. Alternatively, if the card has reached the end of its validity period.

Where does Shein Ship From

SHEIN is now available in over 220 countries and regions around the world. SHEIN ships from one of its many foreign warehouses, which include websites for the United States, Spain, France, Russia, Germany, Italy, Australia, and the Middle East.

SHEIN continues to develop and expand, thanks in part to the company’s principles of in-house production excellence.SHEIN’s goal is to offer the best value in fashionable clothing while still focusing on quality, value, and shein customer service.

How Can I Get In Touch With Shein?

Shein customer service number can be used to reach the company’s customer service representatives. Alternatively, you should look at the three choices available on Shein’s websites:
  • Toll-Free Number: You can reach Shein directly using this number; however, if you are unable to do so, you can try the other methods mentioned below.
  • Live Chat: You can chat with shein customer service 24 hours a day, 7 days a week and get your questions answered right away.
  • Ticket Submission: If none of the above methods works, you can use the option of ticket submission and submit a specific ticket to receive a response from a shein customer service representative.

How to Return on Shein us

  • SHEIN offers the best of its services, and if you need to know how to return to Shein, all you have to do is follow a few quick measures.
  • Go to your SHEIN account and log in.
  • In My Orders, locate the order and press the “Return Item” button.
  • Select the item(s) you’d like to return, explain why, and submit your request.
  • Print the return label and secure it to the outside of the box you’re returning.
  • To schedule a pick-up or drop-off at your nearest post office, call the post office.

How does Shein Customer Service work for You

In today’s world, it is very impossible to manage your daily routine without a computer or technology. However, just buying a desktop or gadget is not enough. You also need to subscribe to many services and software. It is comfortable for membership, but it is not so easy to meet expectations.

As everything needs proper knowledge and learning. But you do not have to worry if you are facing difficulties while using such a gadget. Set up your accounts to help you; You can talk to an experienced and passionate technical executive on a toll-free number or drop an email.

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